Get fresh and perspective by trying something new and (slightly) scary.
Often, we're designing for behavior change. To find emotional common ground with the people you're designing for, observe how it feels to wade into the unknown, and experience how scary trying something new can be.
Identify some of your user's key emotions.
Offer prompts in an interview to uncover people's emotions about things that might not come up otherwise and set yourself up for more engaging conversation.
This brainstorming method uses our senses to generate ideas.
Stretch your imagination with some help form everyday objects.
Spark creativity by forcing yourself to see objects you know well from different perspectives or imagine new users for them.
It's an expert review of the customer experience of an exisiting product.
An Emoji story is a method to interpret collected data by translating it into a story. In the story, you leave out specific words that describe important and emotional concepts and change them for Emoji‘s.
To be used after having collected data of user behaviour, context and emotions.
Get a window in someone else's life. Gain access to the parts of someone's life you might not otherwise see by having them keep a photo diary for a few days or weeks.
1a. What did we set out to do?
1b. Did we achieve it?
1c. If not, why not?
2. What did we do well?
3. Opportunities for change?
4. What are we learning?
5. Ideas based on this experience
Create a meat that mimics the experience of your product.
This one is fresh out of the oven. Put your chef hat on, and design a meal, cocktail or mocktail that represents the essence of your product or experience.
Use the Training Needs Assessment canvas collect information from clients, participants and research to prepare a future training course, program or workshop.
Have you ever been in the middle of a discussion with a group that is trying to reach a decision about something and realized that you actually don’t have much of a stake in what happens? Or, have you ever been advocating for a group to take things in a certain direction and notice that others (for whom the outcome will not be relevant) are arguing just as passionately as you are?
Many times when we are trying to make decisions as a group, involved parties care about the outcome, but at varying levels. This tool helps identify who actually has a stake in the outcome and allows a group to get perspective on which voice(s) should be a priority in the decision process.
Prototype space to evoke emotions and understand behaviors.
Repurpose your space in the name of design. Rearrange a room to role play how a user might experience your service or product. Try out these methods early on in prototyping.