Open Space Technology
Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation
Library of facilitation techniques
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Pecha Kucha
A learning and presentation technique for sharing ideas
Flip It!
Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.
Troika Consulting
You can help people gain insight on issues they face and unleash local wisdom for addressing them. In quick round-robin “consultations,” individuals ask for help and get advice immediately from two others. Peer-to-peer coaching helps with discovering everyday solutions, revealing patterns, and refining prototypes. This is a simple and effective way to extend coaching support for individuals beyond formal reporting relationships. Troika Consulting is always there for the asking for any individual who wishes to get help from colleagues or friends.
Angry Customers
Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.
Unique Thing in Common
With a partner, find the 3 most unlikely / unusual / unique things you have in common with each other. Each pair chooses one to share with the group.
Better Connections
We build a stronger relationship with people when we see them as human beings with whom we share similarities in terms of family and life situations. It is very difficult to form strong relationships with people about whom we know very little.
We feel more connected to “full” people. For example, take John, the accountant. If I think of John as an accountant, I might put him into a box of what I think I know about accountants. I might not feel connected to accountants and will treat him accordingly. But when I think of John as a keen mountain climber and outdoor adventurer with two children, one of whom is graduating from university next month, then John becomes human to me, and I can feel connected to him.
Feedback Mingle
The Feedback Mingle is an exercise in which every member in a group gives feedback to every other member in the group. Often used as a closing activity, it aims to facilitate feedback, generate positive energy and create a sense of team.
Issue Analysis
A process for understanding a complex problem situation
Birds of a Feather
Participants naturally want to form groups with common characteristics. This exercise illustrates how diverse groups have access to more resources and provide a greater variety of solutions.
Each person is given an index card with a letter on it, and then asked to form a group of five people. Participants assume that they should get into groups with others who have the same letter. However, when the facilitator asks them to form the longest word possible with the letter cards, they realize that it would have been more beneficial to have created a diverse group.
Finger Rules
This effective technique can be used at any meeting to make discussions more structured and efficient. By using simple hand gestures, participants can express different opinions and desires.
One Word Method
Creating a sentence relating to a specific topic or problem with each person contributing one word at a time.